Privacy Notice

Effective Date: 10/09/25
Reviewed: 10/09/26

Who We Are

This privacy notice is provided by Fryerns Medical Centre and Knights Surgery, located at:

Fryerns Medical Centre, Peterborough Way, Basildon, SS14 3SS and Knights Surgery, Basildon Sporting Village, Cranes Farm Road, SS14 3GR
Phone: Fryerns Medical Centre 01268 532344, Knights Surgery 01268 415888
Website

We are committed to protecting the privacy and confidentiality of our patients and website visitors. This notice explains how we use any personal information we collect about you when you use this website or access our services.

1. What Information We Collect

We may collect and process the following types of information:

a) Personal Information

• Name
• Date of birth
• NHS number
• Contact details (address, phone number, email)
• Emergency contact details

b) Medical Information

• Details of current and past medical conditions
• Medication and prescriptions
• Results of tests and investigations
• Referrals, appointment history, and treatment plans

c) Website Usage Information

• IP address
• Browser type and version
• Pages visited
• Time and date of visits
• Information collected via cookies (see our Cookie Policy)

2. How We Use Your Information

We use your information to:

• Provide you with medical care and treatment
• Contact you about appointments, test results, and services
• Manage and improve our services
• Comply with legal and regulatory requirements
• Share relevant information with other healthcare professionals involved in your care

3. Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal data. For most of our processing activities, we rely on:

• Provision of health or social care (Article 6(1)(e), Article 9(2)(h))
• Legal obligations (Article 6(1)(c))
• Consent, where applicable (e.g., for marketing or research participation)

4. Sharing Your Information

We may share your information with:

• NHS organisations (e.g. hospitals, NHS Digital)
• Local authorities and social care providers
• Other GP practices (e.g. under shared care arrangements)
• Pharmacies and laboratories
• External service providers (e.g. IT support) under strict confidentiality agreements

We will not share your information with third parties for marketing purposes without your explicit consent.

5. How We Store Your Data

Your personal data is stored securely on our clinical systems, which are NHS-approved and comply with national security standards. We retain your medical records in line with the NHS Records Management Code of Practice.

6. Your Rights

Under data protection law, you have the right to:

• Access your data (Subject Access Request)
• Correct or update inaccurate information
• Request the erasure of your data (where applicable)
• Object to or restrict certain processing
• Data portability (in some circumstances)

To exercise your rights, contact our Practice Manager or Data Protection Officer (DPO) via our online form.

7. Website Cookies

Our website uses cookies to enhance your browsing experience and collect anonymous usage data. You can manage your cookie preferences in your browser settings. For more details, please see our Cookie Policy.

8. Complaints

If you have concerns about how your data is used, please contact our Practice Manager. If you remain unsatisfied, you can contact the Information Commissioner's Office (ICO):

• Website: ICO
• Phone: 0303 123 1113

9. Updates to This Notice

We review our privacy notice regularly. Updates will be posted on this page and available in the surgery upon request.

Last Updated: 10/09/25
Practice Manager: Julie Harper
Data Protection Officer: Jane Marley