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Total Triage Starting 28th August 2025 Fryerns Medical Centre

Helping you to get the care you need – a guide to accessing our services 

Our practice is working hard to help make it easier for you to get the care you need. Whether you contact us online, by phone, or in person, you’ll receive the same high-quality support and patient care. 

Accessing our services

Our practice is open from 8.00am to 6.30pm, Monday to Friday. Throughout these hours you, or your carer on your behalf, can:
Use our online consultation tool via our practice’s website or the NHS App.

If you are unable to use online consultation, please visit the practices or call us on: 

• Fryerns Medical Centre: 01268 532344
• Knights Surgery: 01268 415888

Using online consultation 

You can use our practice’s online consultation tool, Accurx during our core opening hours (Mon–Fri, 8am to 6:30pm) for:

• routine, non-urgent appointment requests
• medication queries
• administrative requests (eg fit notes, test results, letters).

We will get back to you within a few days or sooner once the request has been triaged by a GP. 

Please note: If you need help filling in an online request, you can phone our practice on 01268 532344 (Fryerns) or 01268 415888 (Knights) or visit us in person. 

If our practice is closed and you need urgent help for your physical or mental health – go online to 111.nhs.uk or call 111. They will tell you what to do next. For emergencies such as if have chest pain, severe bleeding, or difficulty breathing, please go to A&E (Accident and Emergency) or call 999.

Please do not use the online consultation tool for:

• Urgent medical problems – after 18:30. If the surgery is closed, please call 111.
• Emergencies – for emergencies such as chest pain, severe bleeding, or difficulty breathing, please go to A&E or call 999.  

In an emergency, always call 999 or go to A&E.

What happens when you contact our practice to request an appointment?

Whether you make your request by phone, online or by visiting the practice, you may be asked to give us some details so that we can assess what is best for you based on your clinical need. The practice team will consider your request for an appointment or medical advice and tell you what will happen next. This could be:

• A booked appointment (face-to-face, video or telephone) the same day or another day
• A message with advice or next steps (such as a text message, email or NHS App message)
• A referral to another NHS service (pharmacy, specialist or other community service)
• Advice to call 111 or visit A&E.

Your practice will decide what is best for you based on your clinical need.

Understanding our appointments

Our practice is here to support your ongoing health and wellbeing. We offer routine appointments for:

• issues that can wait a few days until the next available appointment
• ongoing or long-term health conditions
• medication reviews
• general check-ups or follow-ups
• advice about a health problem, or multiple problems you wish to discuss.

Urgent appointments for:

• problems that need attention sooner but are not emergencies
• a new health problem that you haven’t told us about before
• worsening symptoms that need attention today or soon
• problems you're worried will get much worse if you wait longer
• just one health problem.

You and your general practice

This guide tells you what to expect from our practice and how you can help us, so you get the best from the NHS. 

Read the You and Your General Practice guide.